About Us

W.I. Tel Solutions (pvt) Ltd is a call center service features a wide range of possible business process. We ensure to achieve high customer satisfaction with our quality product and services. Our main goal is to provide impeccable customer experience be it sales or after sales service.

We provide quality services in English/Tamil/Sinhala. The most common needs that we fulfill are:

Our Services


W.I. Tell Solutions will provide a quality service which will make our customers 100% satisfied

Inbound Solutions

Our team is well-trained in the art of superior customer satisfaction. In fact, we believe that outstanding customer care is a key differentiator for any business striving to succeed in today’s increasingly competitive global market.

When it comes to consumer inquiries and complaints, we respond quickly and effectively with creative win-win solutions. At the end of the day, you reap measurable rewards: customer loyalty, cost efficiency and business growth.



Outbound Solutions

From the second they say hello, our outbound call center agents are driven by one overarching objective: helping you make strong and lasting connections.

We design and deliver these services according to recognized industry metrics such as sales force productivity, revenue assurance, customer satisfaction, turnaround time, yield and accuracy, just to name a few. Whether you’re boldly testing a brand new market or simply checking in on loyal customers, we’re here to make sure that every call counts

Your one-stop-shop for:

  • Sales
  • Loyality and Retention
  • Prospecting
  • Website Rromotion
  • Data Collection
  • Market Verification
  • Welcome Calls


Sales and service

While there’s no magic pill or foolproof technique for sales success, our team does have the beliefs, habits and experience required to achieve the most ambitious of targets.

From the sales pitch to the close and every step in between, each detail is carefully managed to yield the best possible results.

Our sales services include:

  • Inbound and Outbound Sales
  • Lead Generation
  • Customer Acquisition and Retention
  • Up-sell and Cross-sell Solutions
  • Script Development
  • Database Management


Up-Sell and Cross-Sell

You may be familiar with the techniques of up-selling and cross-selling: drawing the customer’s attention to the benefits of buying a better product, a related product, or more products.

But do you know to what extent up-sell and cross-sell pitches really can work for you? Let us show you how this really simple approach can give your business the kind of boost you can’t afford to ignore.



Customer Service

Good customer service is the bread and butter of every business. That’s why we take it so seriously and offer unmatched service to customers before, during and after a purchase.

We believe that your success as a company depends on the ability to acquire customers and exceed their expectations. Our team of agents is fully trained to provide an enhanced level of service in order to guarantee consistent customer satisfaction.



Web Chat

Instant forms of communication like text messaging and web chat are becoming more and more commonplace everywhere around the world. People want and expect instantaneous interaction. Make sure your company keeps up with the technology and doesn’t leave customers behind.

The beauty of web chat is the ability to interact with customers live, just as if you were in a real store. Visitors can ask for assistance whenever they need it and connect with real people, making for better sales prospects and stronger business-customer relationships. It works particularly well for help desk functions, customer service, and for cross-selling or up-selling products. Our web chat agents are fully trained in sales and client care, making the chat experience the next best thing to being face to face.



Email

We can effectively handle email support services for all kinds of business processes, from the simplest to the most complex.

Our agents are highly proficient writers, thoroughly trained in providing clear and complete responses to customers. And with systems in place to quickly access standardized answers to frequently asked questions, responses are always appropriate, prompt and consistent.

Email Support Includes:

  • Inbound and Outbound Sales
  • Lead Generation
  • Customer Acquisition and Retention
  • Up-sell and Cross-sell Solutions
  • Script Development
  • Database Management


Website Building

One might ask "Why should I need to have a website?" There are plenty of reasons. It doesn't matter whether you have a company or an organization, It doesn't matter whether your business is big or small. A website plays a major role to bring success to your business.

The most important reason is probably that a website of your own will promote your organization 24 hours a day, 7 days a week to the whole world. You could be in bed sleeping or spending quality time with your family no matter what time of day or night, anyone can find detailed information about you. Also more and more people are looking for services and products on-line than ever before. So it is important to have your own one before anything gets too late.



Get in Touch

Feel free to contact us to know further details

Contact Info

A: 27-1/3, York Arcade Building, Layden Bastian Road, Colombo 01
P: +94 113 010 005
E: info@witellsolutions.com